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ServiceNow CIS-ITSM certification is designed for IT professionals who want to demonstrate their expertise in implementing IT Service Management solutions using ServiceNow. ServiceNow is a cloud-based platform that provides IT Service Management, IT Operations Management, and IT Business Management solutions. The CIS-ITSM Certification Exam is designed to test the candidate's knowledge and expertise in implementing IT Service Management solutions using ServiceNow.

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ServiceNow CIS-ITSM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Selection of appropriate features and functions to meet business requirements
  • Roles and default Access Controls
Topic 2
  • Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
Topic 3
  • Implementation solutions that work in conjunction with baseline application functionality
  • Integration capabilities
Topic 4
  • Basic and advanced operations performed by users and the system
  • Key tables used in the application
Topic 5
  • Functionality and features added or changed in the current release
  • Key Performance Indicators and Benchmarks

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q10-Q15):

NEW QUESTION # 10
In the baseline platform configuration, if a change approver rejects an approval for a normal change, what will the state of the change be set to?

Answer: A

Explanation:
Explanation
"If one group member rejects, a notice is sent to the requester and the change is updated with a State = New and Approval = Rejected.''


NEW QUESTION # 11
Which of the following statements is true regarding Group Type?

Answer: D


NEW QUESTION # 12
Which plugin should be activated in order to leverage the write and read-only, application-specific roles for Problem, Incident, Change, and Request?

Answer: C


NEW QUESTION # 13
How can a customer change the default priority from 3 + Urgency 3 to Priority 4 Low?

Answer: B


NEW QUESTION # 14
Change management uses the workflow engine by default to _____________. (Choose three.)

Answer: A,B,D


NEW QUESTION # 15
......

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